MORQUINAVEX Returns Policy

At MORQUINAVEX, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with an item, you may return it in its original condition for a refund or exchange.

Eligibility for Returns

• Items must be returned within 30 days of receipt.
• Items should be unused, unwashed, and in their original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

• Gift cards and vouchers.
• Final sale items.
• Personalized or custom-made products.

How to Initiate a Return

1. Contact our customer service team at [email protected] with your order number and reason for return.
2. Our team will provide you with a return authorization number and instructions.
3. Package the item securely, including all original packaging and documentation.
4. Ship the item back using a tracked delivery service.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different size or color, please follow the return steps above and place a new order for the desired item.

Contact Information

If you have any questions regarding our returns policy, please don't hesitate to contact us at +1 (800) 555-1234 or [email protected].